Easy Return Policy, although it rarely happens, If you don’t love the item your purchased, you can return it. Your happiness is my goal. If you aren’t completely satisfied with your purchase, please let us know. We’ll fix the problem or refund the full amount except shipping.
You may return any item within 14 days of receiving it (with the exception of special or custom orders, see below). You will receive a refund of the purchase price, minus shipping charges, in the same form of payment used to place your order.
You are responsible for shipping costs. We cannot provide refunds for shipping and handling costs, nor can I cover the cost of returning an order. You will need to cover the cost to ship an item back to Brock Madison Glass.
I apologize, I cannot accept refunds for custom work.
You can expect a refund 3–5 business days after I receive your return, provided it arrives undamaged. You will be credited for the price of the item minus shipping costs. Please note that I cannot provide refunds for items that have been damaged, so please repack the item carefully in the box it arrived in. Payment can be made by check, or by PayPal.
Terms of Service/Shop Policies
In addition to the beautiful bubbles, each and every work made by Brock Madison, is a separate work of art with its own set of unique charateristics. So if you have a couple of fish for instance, each one may have its own bit of personality. One fin might be up the other down, or the eyes might be a little different. On vessel sink(s) the textures might be altered slightly and color patterns will vary some. On the Colorful sink for instance, the color pattern will be different than the pictured. Along with patterns, sink textures might be slightly different even if you have ordered two or more to sit side by side. From across the room they will appear to be all the same, but up close the textures and patterns might differ. This makes each one a unique and a more interesting work of art.
Most of my items are handmade to order. I normally ship by UPS to all 50 states. All of my glass items are very well packed in strong durable boxes. I’ve had very few items break since 2004. If something does break due to shipping, it well promptly be replaced. Currently, most glass sinks include free shipping to the lower 48 states. If you live in Hawaii or Alaska, Brock Madison well split the difference by paying half of the cost to ship. This shipping offer, is only eligible for glass work that is $1000 and over.
Most of Brock Madison’s glass sinks, glass fish and other items, are made to order. Once payment is received, allow 3-4 weeks to complete the order for sinks and 1-2 weeks for fish and other items. Some glass items may be in stock, so inquire. All orders go UPS ground shipping, which is usually 3-5 business days. If needed, expedited UPS shipping is available.
A sample is made and sent out to the client on all custom glass work to ensure the colors and or design, is exactly what is being requested. The sample is usually 4″x4″ and costs $50.00 If you are interested in having something custom-made, please don’t hesitate to ask questions. As with all custom work, great communication is crucial. All inquiries are usually responded to within 24 hours
For custom glass ideas, or any of Brock Madison’s other art glass creations, please visit the Galleries
ONE YEAR WARRANTY
Brock Madison Glass Vessel Sinks, Lamps, are warranted to be free of defects in material and workmanship for one year from date of installation.